Who we are
This Privacy Policy explains in detail how personal data is collected, used, stored, shared and protected when users access, browse, register, log in or make purchases through https://hklpresent.in and https://hklpresent.com (hereinafter collectively referred to as the “Platform”). This Policy applies to all visitors, registered users and customers, irrespective of whether access is through desktop, mobile or any other device.
By using the Platform in any manner, including creating an account, placing an order, uploading information or completing a payment, users confirm that they have read, understood and agreed to this Privacy Policy together with the Terms & Conditions and the Returns, Exchange and Refunds Policy of the Platform.
The Platform operates under the brand name HKL Present and functions as an ecommerce marketplace offering products through multiple fulfilment models, including international dropshipping, print-on-demand (customised products) and in-stock products shipped from Indian warehouses.
Scope and Purpose of This Privacy Policy
This Privacy Policy has been created to clearly explain what data is collected from users, why such data is required, how it is used in ecommerce operations, and how users’ personal information is protected throughout the lifecycle of browsing, shopping and post-purchase activity.
The scope of this Policy includes, but is not limited to:
• browsing the Platform
• account registration and login
• placing ecommerce orders
• making online payments
• uploading content or customization details
• communication with customer support
• receiving deliveries
• refunds, replacements and after-sales services
The purpose of this Policy is transparency. Users should always know what information is being processed and for what reason.
Nature of the Platform and Product Fulfilment
The Platform lists a wide range of physical products that may be fulfilled in different ways depending on the product category. Some products are sourced internationally and shipped directly to customers through dropshipping partners. Some products are manufactured only after an order is placed through print-on-demand or customization workflows. Other products are stored and dispatched from warehouses within India.
Because of this multi-model structure, the type of information required for processing an order may vary. For example, international shipments may require additional compliance or documentation, while customized products may require user-uploaded content.
Users acknowledge that order fulfilment methods affect data processing requirements.
Information Provided Directly by Users
When users interact with the Platform, certain personal data is provided voluntarily. This includes information entered during registration, checkout, customization, communication or account management. Such data generally includes the user’s name, email address, mobile number and delivery addresses.
This information is essential for:
• creating and maintaining user accounts
• identifying users for order processing
• delivering products accurately
• providing order updates and support
Without such information, ecommerce services cannot be performed.
Account Registration and Login Information
When a user creates an account on the Platform, core identification details are collected to enable secure access. This includes name, email address and a password chosen by the user. Passwords are processed only in encrypted or hashed format and are never stored in readable form.
During login and account access, the system may automatically record technical information such as login timestamps, IP address, browser type, device identifiers and session data. This information is used strictly for account security, detection of unusual activity and session management.
Important security clarification:
The Platform does not view, store or access user passwords in plain text under any circumstance.
Order Placement and Ecommerce Transaction Data
When users place orders, the Platform collects transaction-specific data required to complete the purchase. This includes selected products, quantities, order value, billing details, shipping address, contact number, invoice data and tracking-related information.
This data is processed to:
• confirm orders
• generate invoices
• coordinate packing and dispatch
• enable delivery tracking
• support refunds or replacements
• respond to order-related queries
Order history may remain visible within user accounts to help users track past purchases and manage reorders.
Payment Information and Payment Processing
The Platform allows users to make online payments using UPI, credit cards, debit cards and supported digital wallets. Payments are handled through secure third-party payment gateways that comply with industry security standards.
Critical payment privacy rule:
Sensitive financial information such as card numbers, CVV, expiry dates, UPI PINs or wallet login credentials are never stored, processed or accessed by the Platform.
Only non-sensitive confirmation data such as transaction ID, payment mode, date and payment status may be stored to support order confirmation and refund processing.
Failed Payments, Reversals and Refund References
In certain situations, payment attempts may fail or amounts may be temporarily debited. Such situations are normally handled automatically by banks or payment providers. Transaction reference information may be retained temporarily to assist with verification and resolution if a user raises a support request.
Refunds, where approved under applicable policies, are initiated using secure systems and follow standard banking timelines.
• Dropshipping & international data handling
• Custom / POD product uploads & user content
• Indian warehouse fulfilment data usage
• KYC / identity documents & compliance
• Cookies, session tracking & browser data
• Comments, reviews & public content
Dropshipping Products and International Data Handling
The Platform offers certain products that are fulfilled through international dropshipping partners. Such products are shipped directly from suppliers located outside India. In order to successfully deliver these products, specific personal information must be shared with international logistics providers, shipping agents, customs brokers and, where required, government authorities.
For dropshipping orders, the personal information that may be processed includes the customer’s full name, shipping address, mobile number, order description and declared item value. This information is used strictly for shipment creation, customs documentation, last-mile delivery, and compliance with applicable import laws.
International shipments may pass through customs inspection. During this process, additional verification or documentation may be required under applicable regulations. If such information is requested, it is used only to complete the delivery process and not for marketing or unrelated purposes.
Important clarification for users:
Delays caused by customs procedures, regulatory checks, or international logistics are governed by legal authorities or shipping partners and are not controlled by the Platform. Personal data shared during such processes is limited to what is legally required.
Tax, GST and Government Compliance Information
For domestic (India-based) orders, information such as billing address, shipping address and invoice value may be used to generate GST-compliant invoices where applicable. This data is processed in compliance with Indian tax laws and accounting requirements.
For international orders, customs declarations may require disclosure of product type, value, and recipient information. The Platform does not determine or store government tax decisions. Any duties, GST, import taxes or fees are assessed by authorities as per law.
Key compliance understanding:
User information shared for tax or customs compliance is used only to satisfy legal obligations and is retained only for legally required periods.
Print-on-Demand (POD) and Customised Orders
Some products on the Platform are created using print-on-demand or customization workflows. These products are manufactured specifically for the user only after an order is placed. To fulfill such orders, the Platform may collect designs, images, text, names, or other customization inputs provided by the user.
Such content is transmitted securely to POD manufacturing partners strictly for production purposes. Custom content is not reused, resold or displayed beyond what is required to fulfill the order or show previews to the user.
Users are advised to ensure that they have the right to use any images, logos or text uploaded for customization and that such content does not contain sensitive personal data beyond what the user is comfortable sharing.
Media Uploads and Content Safety
If users upload images or media files on the Platform, including for reviews or customization, such content may be stored and processed on hosting infrastructure required for the Platform’s operation. Publicly visible media may be accessible to other users.
Users should avoid embedding metadata such as location coordinates (EXIF GPS) or personal identifiers in images. The Platform does not intentionally extract such metadata but cannot control what information is embedded in uploaded files.
In-Stock and Indian Warehouse Products
Products stored in Indian warehouses are fulfilled using domestic logistics partners. To process such orders, information such as name, address, phone number and order details is shared with courier companies for pickup and delivery.
Such data is used strictly for fulfilment, delivery updates, reverse pickups (where applicable), and customer support resolution. Domestic order information is processed in accordance with Indian data protection and commercial regulations.
Identity Verification (KYC) and Document Collection
In certain scenarios, especially for international shipments, regulated product categories, or high-value transactions, identity verification may be required. Users may be requested to provide government-issued documents such as Aadhaar, PAN, passport, or similar identification.
These documents are collected only when legally required and are used solely for verification, compliance and delivery facilitation. Access to such documents is restricted, and they are stored securely for the minimum period required by law.
Documents are not used for profiling, advertising or unrelated purposes.
Comments, Reviews and Public Contributions
The Platform may allow users to post comments, reviews, ratings or feedback. When users submit such content, information entered in the submission form along with technical details such as IP address and browser user agent may be collected to assist with moderation, spam prevention and security.
Comments and reviews approved by moderation systems may be publicly visible. Users are responsible for the information they choose to share publicly and are advised not to disclose sensitive personal data in comments or reviews.
Cookies, Sessions and Tracking Technologies
The Platform uses cookies and similar technologies to provide core website functionality, enhance user experience, maintain login sessions, store cart information, and remember user preferences.
Cookies may be used to:
- maintain active login sessions
- remember display preferences
- support secure checkout
- improve site performance
Users can manage cookies through browser settings. Disabling cookies may limit access to certain features such as login, cart functionality or checkout.
Embedded Third-Party Content
Some pages on the Platform may include embedded content such as videos, images or interactive widgets from third-party websites. Embedded content behaves the same way as if the user visited the external website directly.
These third-party websites may collect data, use cookies or track user interactions according to their own privacy policies. The Platform does not control the data practices of external websites.
Communication with Users
The Platform may communicate with users via email, SMS, WhatsApp or similar channels for transactional purposes. This includes order confirmations, shipping updates, delivery notifications, refund alerts, service messages and responses to support queries.
Marketing or promotional communication, if any, will follow applicable opt-in and consent mechanisms. Users may have options to manage communication preferences.
Fraud Prevention, Abuse Detection and Platform Security
To protect users and maintain platform integrity, the Platform may monitor activity for potential fraud, abuse, policy violations or suspicious behaviour. This may include analysis of transaction patterns, login activity, or repeated policy exploitation.
Accounts may be temporarily restricted or permanently limited if misuse, fraud or abuse is detected. Such measures are taken to protect users, suppliers and the Platform ecosystem.
• Data retention rules
• User rights and data control
• Data security practices
• Legal disclosures
• Policy updates and modification
• Final contact and compliance statements
Data Retention and Storage Duration
The Platform retains personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy. The duration for which different types of information are stored depends on the nature of the data, the purpose for which it is collected, and applicable legal or regulatory requirements.
Account-related information such as name, email address and contact details is retained for as long as the user maintains an active account on the Platform. If a user chooses to delete their account, such information may be removed or anonymized, except where retention is required for legal, audit, fraud prevention or dispute resolution purposes.
Order and transaction records are retained for accounting, statutory compliance, customer support and dispute resolution. These records may be stored even after account deletion, as required under tax, commercial and consumer protection laws.
Comments, reviews and other public content may be retained indefinitely unless removed by the user or the Platform as part of content moderation or legal compliance.
Identity documents collected for KYC or compliance are retained only for the legally required duration and are securely disposed of once retention is no longer necessary.
User Rights Over Personal Data
Users of the Platform have certain rights with respect to their personal information. These rights may vary depending on applicable laws but generally include the ability to access, review, correct or request deletion of personal data.
Users may request a copy of the personal data held about them. Users may also request correction of inaccurate or incomplete information. Where legally permissible, users may request deletion of personal data that is no longer necessary for the purposes for which it was collected.
However, certain information may need to be retained even after such requests due to legal, regulatory, tax, security or fraud-prevention obligations. In such cases, data will be restricted from further processing and used only for mandatory compliance purposes.
Requests related to data access or deletion can be raised through the Platform’s support channels and may require verification of identity before processing.
Data Accuracy and User Responsibility
Users are responsible for ensuring that the personal information they provide on the Platform is accurate, complete and up to date. Incorrect or incomplete information may result in delays, failed deliveries, or inability to process orders or refunds.
The Platform is not responsible for errors arising from incorrect details entered by users, including incorrect addresses, phone numbers, payment information or customization inputs.
Users are encouraged to review their account details and order information carefully before confirming any transaction.
Data Security Measures
The Platform implements reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, alteration or destruction. These measures include secure servers, encrypted connections, access controls and internal policies to safeguard information.
Despite best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Users acknowledge and accept that absolute security cannot be guaranteed.
Users are advised to protect their account credentials, avoid sharing passwords, and log out from shared or public devices to help maintain account security.
Third-Party Service Providers
To operate efficiently, the Platform relies on third-party service providers such as payment gateways, logistics partners, POD manufacturers, hosting providers, analytics services and security tools.
These service providers receive only the information necessary to perform their specific functions and are obligated to protect user data in accordance with applicable laws and contractual requirements.
The Platform does not control how third-party platforms independently process data once users interact directly with those platforms, such as through embedded content or external links.
Marketing and Promotional Communication
The Platform may send transactional communications related to orders, payments, shipping, refunds or support queries. These communications are essential and cannot be opted out of while using the service.
Any promotional or marketing communication, where applicable, is subject to user consent and applicable laws. Users may be given options to manage communication preferences where required.
The Platform does not sell personal information for advertising purposes.
Children’s Privacy
The Platform is intended for use by individuals who are legally capable of entering into binding contracts. The Platform does not knowingly collect personal information from minors. If it is discovered that personal data of a minor has been collected inadvertently, reasonable steps will be taken to remove such data.
Platform Abuse, Fraud and Enforcement
To protect users and the integrity of the Platform, activities may be monitored to detect fraudulent transactions, repeated policy abuse, misuse of services, or unlawful behavior.
Where abuse or fraud is detected, the Platform may take appropriate action, including suspension or termination of accounts, cancellation of orders, or reporting to relevant authorities where legally required.
Such actions are taken to safeguard users, suppliers and the overall ecommerce ecosystem.
Limitation of Liability Related to Data
While the Platform takes reasonable steps to protect user data, users acknowledge that data transmission over the internet carries inherent risks. The Platform shall not be held responsible for unauthorized access or data breaches caused by circumstances beyond reasonable control, including cyber attacks, technical failures or acts of third parties.
Changes to This Privacy Policy
This Privacy Policy may be updated or modified periodically to reflect changes in laws, technology, business processes or operational requirements.
Any changes will be posted on this page and will become effective immediately upon publication. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
Users are encouraged to review this Policy regularly to stay informed about how their information is handled.
Contact Information
For any questions, concerns or requests related to this Privacy Policy or personal data, users may contact:
Email: support@hklpresent.in
Website: https://hklpresent.in
Website: https://hklpresent.com